Order and Subscription
Payment and Financial
Service and Features
Technical Support

Order and Subscription

How can I install IPTV on my device?
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We will handle installation and setup for you and free of charge, you just need to have an internet connection and that's all we do the rest. Our support team will guide you through the entire process to ensure your service is working perfectly.

Can I test the service before ordering?
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Yes, we offer a 3-day free trial so you can experience our service before committing to a subscription. Simply contact our support team to request your trial account. Please note that free trials are not available during major sporting events.

How long do subscriptions last?
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We offer flexible subscription plans including 1 month, 3 months, 6 months, and 12 months. All plans come with the same premium features, just with different durations to suit your needs. Longer subscriptions offer better value with significant discounts.

Can I cancel my subscription?
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According to our terms of service, purchased subscriptions are not refundable after 7 days of use. If you have purchased an order and we haven't delivered it yet, you can request to cancel the order for a full refund. We recommend using our free trial to test the service before purchasing.

Payment and Financial

What payment methods are available?
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You can pay using your PayPal account or credit card. We also accept Bitcoin and Western Union for international customers.

How can I pay with a credit card?
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To pay with a credit card:

  1. Select your subscription plan
  2. Choose credit card as your payment method
  3. Enter your card details in our secure payment gateway
  4. Complete the purchase

Our payment system is secure and encrypted to protect your financial information.

Can I get a refund?
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According to our terms of service, purchased subscriptions are not refundable after 7 days of use. If you have purchased an order and we haven't delivered it yet, you can request to cancel the order for a full refund. We recommend using our free trial to test the service before purchasing.

Service and Features

What channels are included?
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Our service includes over 10,000+ live channels from around the world, including:

  • Premium sports channels (NFL, NBA, MLB, NHL, Premier League, La Liga, UFC, Formula 1)
  • News networks from across the globe
  • Entertainment channels with the latest shows
  • Movie channels with 24/7 content
  • Kids and family channels
  • International channels in multiple languages

You can explore the full channel list during your free trial period.

How many devices can I use simultaneously?
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The number of devices depends on your subscription plan:

  • 1-month plan: 2 concurrent devices
  • 3-month plan: 2 concurrent devices
  • 6-month plan: 3 concurrent devices
  • 12-month plan: 4 concurrent devices

This means you can watch different channels on different devices at the same time within the limits of your plan.

Can I access on-demand content?
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Yes, our service includes 15,000+ on-demand movies and TV shows. Our library is constantly updated with the latest releases and classic favorites. You can access all on-demand content using the same subscription without any additional fees.

What devices are compatible with your service?
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Our service works on a wide range of devices including:

  • Smart TVs (Samsung, LG, Sony, and more)
  • Smartphones (Android & iOS)
  • Tablets (iPad & Android tablets)
  • Fire TV Stick (all generations)
  • Android TV boxes
  • MAG boxes
  • And many other IPTV-compatible devices

Our team can help you with the setup on any of these devices.

What internet speed do I need?
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For the best experience, we recommend:

  • SD content: 5+ Mbps
  • HD content: 10+ Mbps
  • 4K content: 25+ Mbps

Our system automatically adjusts video quality based on your internet connection to provide buffer-free streaming.

Technical Support

What if I experience technical issues?
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Our dedicated support team is available 24/7 to help with any technical issues. You can contact us through:

  • Email support
  • Live chat on our website
  • Support ticket system

Most technical issues are resolved within minutes of being reported.

How do I set up the service on my device?
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Our team provides complete setup assistance for all subscribers. After your purchase, you'll receive setup instructions specific to your device. We can assist with installation via remote support if needed. We handle all technical aspects so you can start watching right away.

Still Have Questions?

Our support team is ready to help you with any questions not covered in our FAQ section.

Contact Us

Ready to Transform Your TV Experience?

Start your risk-free 3-day trial today and discover why thousands choose GSE Smart IPTV.

GET STARTED NOW

No credit card required • Cancel anytime